post Re: Charged while on free trial in Subscriptions

Charged while on free trial

Michellehardy43 — Wed, 30 Oct 2019 16:37:24 GMT

Free trial until 01/2020 but still was charged 9.99

Moderator Edit: Edited title for clarity

Re: Charged while on free trial

AdamPandora — Wed, 30 Oct 2019 16:39:22 GMT

@Michellehardy43 Nice to see you around the community.

Our support team has informed me that they will be sending you a separate message via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Re: Charged while on free trial

Rdreamhouse36 — Sat, 11 Apr 2020 16:58:56 GMT

I have not received this email please send again

Re: Charged while on free trial

TannerPandora — Sat, 11 Apr 2020 21:35:40 GMT

Hi @Rdreamhouse36 thanks for posting to community.

I do see that you sent in an email to our support team, someone will get back to you as soon as they can.

Thanks for your patience in the meantime.

Why did i get charged via Paypal today 5/4 during my free trial?

amaderajr — Mon, 04 May 2020 19:38:29 GMT

Your Pandora Premium subscription will automatically renew on 7/3/2020. You'll be charged $9.99 + tax/month unless you cancel your subscription..

Please help me understand

Armando Madera

Re: Why did i get charged via Paypal today 5/4 during my free trial?

AdamPandora — Tue, 05 May 2020 13:27:05 GMT

@amaderajr If you recently received a charge for Pandora, then my guess is you may have inadvertently signed up for a second subscription on a different account.

With this being said, I am going to have someone from our User Support team contact you privately via email to get this figured out.

Please keep an eye out for their message. 📬

Need refund and cancellation.

Madams87 — Thu, 07 May 2020 12:54:04 GMT

Need refund and cancellation. Charged for free trial.

Re: Need refund and cancellation.

AdamPandora — Thu, 07 May 2020 18:35:45 GMT

@Madams87 I moved your post to this thread since you are running into a similar issue.

Someone from our User Support team will be contacting you privately via email to look into the charge you are seeing.

Please keep an eye out for their message. 📬

Re: Charged while on free trial

shanerowee1 — Sat, 30 May 2020 17:20:33 GMT

I am in the same predicament I was awarded the pandora premium trial but literally use it twice and then that was it so I forgot and was charged. I'm in dire need of a refund, please.

Re: Charged while on free trial

TannerPandora — Sat, 30 May 2020 17:28:04 GMT

Hi @shanerowee1 thanks for posting.

I'm going to escalate this to our User Support to follow up with you on this. Please be on the look out for their email.

Thanks!

Re: Charged while on free trial

aarondelahoussa — Wed, 03 Jun 2020 17:07:52 GMT

I was charged after my free trial which I started in january and I did not want to be charged, can I get a refund for the months charged after it

Re: Charged while on free trial

AdamPandora — Wed, 03 Jun 2020 18:30:49 GMT

@aarondelahoussa Our support team took a look at the Pandora account connected to your community profile, and mentioned that it was actually signed up for a 60-day trial to Pandora Premium back in March.

Since it wasn't canceled, it renewed with an actual monthly subscription 60 days later in May.

They are going to be contacting you privately via email to provide you with additional information.

Please keep an eye out for their message. 📬

Thanks for your patience!

Re: Charged while on free trial

Toocoolforlames — Fri, 19 Jun 2020 10:12:06 GMT

I was also charged after using the free trial and need a refund

Re: Charged while on free trial

TannerPandora — Fri, 19 Jun 2020 15:30:20 GMT

Hi @Toocoolforlames - I've escalated this to our User Support team. Please be on the look out for their email.

Thanks for posting to community!

Re: Free Trial on Apple

Sunflowerchic — Sun, 16 Aug 2020 23:51:46 GMT

That's the issue that I'm having!! I was suppose to get a free trial and it took my payment from Google Pay. I would like my free trial that I signed up for or issue me a refund.

Thank you!

Re: Free Trial on Apple

AdamPandora — Mon, 17 Aug 2020 15:55:23 GMT

@Sunflowerchic Nice to see you around the Community. 👋🏽

Pandora subscriptions purchased through the Google Play store are each linked to a Google Play account, and each account is only eligible for one free trial of Pandora Plus or Pandora Premium.

I've taken a look at your account, and it appears that you already received a free trial to Pandora Premium on 07/15/19, which is why when you signed up again on 07/08/20 you were charged right away.

I hope this helps to explain. 🤝

Billed for Groupon 90-day Trial

regi1989 — Sat, 12 Sep 2020 17:50:36 GMT

Even though I use the Groupon for the free 3-month trial, I still was charged $9.99, how do I get a refund there's no point of using Pandora if I can't get the trial.

mod edit: changing title for clarity

Re: Groupon 3 month trial

TannerPandora — Sat, 12 Sep 2020 17:50:07 GMT

Hi @regi1989!

I checked the Pandora account associated with your community profile, and I do see that you are in a 90-day trial of Pandora Premium, however, I'm not seeing a charge on my end.

I've escalated this to our User Support team to further help. They will be contacting you via the email associated with your community profile, please be on the look out for their response.

Thanks for posting!

Re: Charged while on free trial

AdamPandora — Thu, 17 Sep 2020 13:32:03 GMT

UPDATE - 09/17/20:

If you were charged immediately after signing up for a free trial (or before your renewal date), you will need to contact our support team directly for further assistance so they can take a closer look at your account.

You can contact our support team via email by submitting a message through our help page.

Hope this helps!

ahem

msyeruueeiowjf — Wed, 10 Mar 2021 16:16:54 GMT

How do I get a refund back I was trying to sign up for a 30 day free subscription but $9.99 and $4.99 was taking off of my card

post Re: Charged while on free trial in Subscriptions

Charged while on free trial

Re: Charged while on free trial

Re: Charged while on free trial

Re: Charged while on free trial

Why did i get charged via Paypal today 5/4 during my free trial?

Re: Why did i get charged via Paypal today 5/4 during my free trial?

Need refund and cancellation.

Re: Need refund and cancellation.

Re: Charged while on free trial

Re: Charged while on free trial

Re: Charged while on free trial

Re: Charged while on free trial

Re: Charged while on free trial

Re: Charged while on free trial

Re: Free Trial on Apple

Re: Free Trial on Apple

Billed for Groupon 90-day Trial

Re: Groupon 3 month trial

Re: Charged while on free trial

**ahem**

ahem