post Re: Not receiving family plan invitations in Subscriptions

Not receiving family plan invitations

ButtasBabe829 — Wed, 12 May 2021 16:13:47 GMT

Including myself 2 other users. request invite sent on my end to add 3rd user and is pending but the 3rd user never receives email to accept or decline invite. fyi spam was checked.

Re: Not receiving family plan invitations

AdamPandora — Wed, 12 May 2021 16:14:05 GMT

@ButtasBabe829 Someone from our support team will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Not receiving family plan invitations

AdamPandora — Wed, 12 May 2021 16:14:22 GMT

Pandora Update (05/12/21): If the invitations to join your Premium Family plan are not being received by your family members, please make sure the messages aren't getting filtered into their junk/spam folders.

Once that is confirmed, the main account holder of the Premium Plan will need to contact our support team directly for further assistance with getting those users added to the subscription.

They can send their message directly through our help page here.

Thanks everyone!

Re: Family Plan - Add user without email

yaya38 — Tue, 23 Nov 2021 14:40:52 GMT

what if the invited person isn't receiving their invite email? My son is using gmail if that helps. I've sent the invite no less than 3 times, still nothing showing up in inbox, spam or any other file.

Re: Family Plan - Add user without email

AdamPandora — Tue, 23 Nov 2021 14:50:25 GMT

@yaya38 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Family Plan - Add user without email

yaya38 — Tue, 23 Nov 2021 14:52:25 GMT

Thank you so much!

Get Outlook for iOS

Re: Family Plan - Add user without email

AdamPandora — Tue, 23 Nov 2021 16:08:42 GMT

Always happy to help, @yaya38. 😁

Family plan

TuckTV — Thu, 06 Jan 2022 19:12:38 GMT

I have one person in my family plan that is not receiving their invite. The checked junk and spam. How do I resolve this issue.

Thanks

Re: Family plan

AdamPandora — Thu, 06 Jan 2022 19:46:23 GMT

@TuckTV I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Not receiving family plan invitations

RandyinMaine — Thu, 10 Mar 2022 04:22:02 GMT

I can't invite my spouse to my Pandora family plan.

Re: Not receiving family plan invitations

AdamPandora — Thu, 10 Mar 2022 13:08:25 GMT

@RandyinMaine I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Family plan invite

Tokitin663 — Sun, 27 Mar 2022 03:45:56 GMT

Sent an invite for my wife but she is not receiving the email. Checked the spam and junk folder but nothing is found.

Re: Family plan invite

AdamPandora — Sun, 27 Mar 2022 12:24:35 GMT

@Tokitin663 It looks like you may have changed the email address associated with your Pandora account since posting on the Community.

Please contact our support team directly from the email address associated with your Pandora account, and they will be happy to further assist.

You can send them a message here.

Is family plan a scam?

MusicFan38927 — Sat, 09 Jul 2022 11:50:12 GMT

invites won't send. I'm paying for family plan but I am the only user? What gives? Is this a scam?

Re: Is family plan a scam?

AdamPandora — Sat, 09 Jul 2022 11:50:23 GMT

@MusicFan38927 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Not receiving family plan invitations

whitman1973 — Wed, 24 Aug 2022 15:57:37 GMT

I have tried to create 2 invites to people in my family and they do not receive the invite links. They are not in Junk Mail either. Please help.

Re: Not receiving family plan invitations

GeraldPandora — Wed, 24 Aug 2022 17:37:20 GMT

Hi @whitman1973 👋

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Sharing family plan not receiving email

l2aven19 — Mon, 05 Sep 2022 22:03:10 GMT

I have tried to send a invite to family plan multiple times and the email is not going thru and is not in spam. Please help.

Re: Sharing family plan not receiving email

AdamPandora — Tue, 06 Sep 2022 11:53:44 GMT

@l2aven19 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Unable to accept family plan invites

Sodaknyc — Fri, 09 Sep 2022 16:24:48 GMT

Adam

I seem to have the same problem of email not reaching family member. I've sent to 2 different addresses. Their general email account and email address connected to their Pandora account. They have received neither email. I've deleted and resent both. They also don't show up in their junk email folder.

Do I need to send you their email addresses under another message rather than this one.

Patrick O'Leary