post Re: The song won't play! in Subscriptions

The song won't play!

dietcoupon — Wed, 03 Nov 2021 23:40:28 GMT

Where I have albums saved, and I click on a song to listen to, it'll play pretty much every OTHER song in the album before it finally settles on the one I'm continually clicking on. What's up with that?

Re: The song won't play!

AdamPandora — Thu, 04 Nov 2021 11:30:25 GMT

@dietcoupon Could you tell me a bit more about what is happening?

Is this happening with a specific album you've collected, or with all albums you have collected?

Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: The song won't play!

nysted69 — Wed, 19 Oct 2022 18:21:27 GMT

it will not play when I click on play.

Re: The song won't play!

AdamPandora — Wed, 19 Oct 2022 18:30:27 GMT

@nysted69 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: The song won't play!

Skinnerbenjamin — Thu, 13 Jun 2024 18:00:14 GMT

My Pandora account will not play a song after I search it. It will just vibrate and not do anything. Please fix this.

Re: The song won't play!

LeonPandora — Thu, 13 Jun 2024 18:39:51 GMT

Hi @Skinnerbenjamin, sorry to hear you're having troubles.

Is this happening on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?

Looking forward to your reply.

Re: The song won't play!

Skinnerbenjamin — Thu, 13 Jun 2024 20:16:46 GMT

On my device I have reset and deleted and reinstalled

Ben Skinner

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Re: The song won't play!

LeonPandora — Thu, 13 Jun 2024 20:38:39 GMT

@Skinnerbenjamin I would like to report this issue to our engineers team. Could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?