post Re: Cannot cancel my subscription! in Subscriptions

No subscription shows in Apple settings to cancel

Mmlynch08 — Wed, 29 Apr 2020 16:35:16 GMT

Good morning, I recently switch from a premium account to a family premium account. When I sent my invites out to family, one member is unable to join our plan because it says he has an existing Pandora account through iTunes. However when I go to his iTunes subscriptions, nothing is shown so I’m unable to cancel that to accept the new invite. What would you suggest for my next step?

Moderator Edit: Edited title for clarity

Re: No subscription shows in Apple settings to cancel

AdamPandora — Wed, 29 Apr 2020 16:38:38 GMT

@Mmlynch08 I had our support team take a look, and they did mention one person you sent an invite to is currently upgraded through Apple already.

If no subscription is showing within the Apple account on their device, then that means the subscription was purchased on a different Apple account.

I recommend reaching out directly to Apple support for help canceling that subscription - that way you can help prevent that family member from getting charged moving forward.

You can get in touch with the Apple support team here.

Once their subscription expires and they start hearing ads again, they should then be able to accept the invitation to join your family plan.

Hope this helps!

Subscription not found in Apple account to cancel

bkenn0004 — Thu, 03 Nov 2022 11:12:26 GMT

Want to cancel-Pandora shows subscription managed by iTunes but not found in Apple account

Need to cancel but caught in circular logic. Will dispute CC charge if solution can't be found.

Moderator Edit: Edited title for clarity

Re: Subscription not found in Apple account to cancel

AdamPandora — Thu, 03 Nov 2022 11:14:40 GMT

@bkenn0004 This likely means your subscription was originally purchased on a different Apple account than the one you are currently logged in with on your iOS device.

Unfortunately, we can't manage this directly on our end as we don't have access to the Apple billing system.

You'll need to contact the Apple support team for further assistance.

Hope this helps!

Re: No subscription showing in settings to cancel

opant1234 — Sat, 24 Dec 2022 12:20:40 GMT

I also cannot find the subscription, it is going through apple and i get the emails, but there is nothing in my subscriptions anywhere

Re: No subscription showing in settings to cancel

AdamPandora — Sat, 24 Dec 2022 12:33:53 GMT

@opant1234 This likely means your subscription was originally purchased on a different Apple account than the one you are currently logged in with on your iOS device.

Unfortunately, we can't manage this directly on our end as we don't have access to the Apple billing system.

You'll need to contact the Apple support team for further assistance.

Hope this helps!

Cannot cancel my subscription!

Bjrw42 — Thu, 05 Sep 2024 23:43:11 GMT

Please cancel my subscription. I've reached out multiple times, but have not heard back, and iTunes has no record of my Pandora account. I just need this cancelled before I start getting charged. Thank you!

Re: Cannot cancel my subscription!

AdamPandora — Fri, 06 Sep 2024 11:14:31 GMT

@Bjrw42 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!