post Re: Premium not working in Subscriptions

Paid for Premium but it is not working

Mikkia — Tue, 22 Jul 2025 18:05:18 GMT

I have premium. My monthly payment just cameout last week. But my premium is not working?

Moderator Edit: Edited title for clarity

Re: Premium not working

AdamPandora — Tue, 08 Feb 2022 16:20:29 GMT

@Mikkia I'm showing your account is currently upgraded to Pandora Plus through Google Play at the $4.99 (plus tax) monthly rate - not Pandora Premium.

To clarify, did you recently sign up for Pandora Premium at the $9.99 (plus tax) rate as well?

Let me know.

Re: Premium not working

Hludwick76 — Wed, 09 Aug 2023 09:47:23 GMT

I upgraded to the $9.99 pckg and it hasn't worked right since! I had the $4.99 pckg for years, no issue! Now takes forever to load, buffers often! Very disappointed! Has always been my go to app for music, but now I'm just frustrated!

Re: Premium not working

AdamPandora — Wed, 09 Aug 2023 11:22:31 GMT

@Hludwick76 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?

If you are on a device, what is the make and model (and carrier, if applicable)?
Can you provide me with a screenshot of the buffering message you're seeing?

Thanks for working with me on this.

Re: Premium not working

bobbyjnewton1 — Sat, 30 Nov 2024 15:13:22 GMT

I have pandora premium and it’s not working

Re: Premium not working

AdamPandora — Sat, 30 Nov 2024 15:22:01 GMT

@bobbyjnewton1 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

Re: Premium not working

dc983462 — Fri, 21 Mar 2025 14:04:06 GMT

girl same and I'm mad

Re: Premium not working

AdamPandora — Fri, 21 Mar 2025 16:03:47 GMT

@dc983462 I'm showing your account is currently set up with the free service.

I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.