post Re: How to log in to separate accounts with Premium Family in Subscriptions

How to log in to separate accounts with Premium Family

Alfintoo — Tue, 02 Feb 2021 13:15:52 GMT

I just got the family premium plan. How do we login so each can listen separately

Moderator Edit: Edited title for clarity

Re: How to log in to separate accounts with Premium Family

AdamPandora — Tue, 02 Feb 2021 13:17:51 GMT

@Alfintoo After taking a look at your Premium Family subscription, it doesn't look like the second person you've invited has accepted their invitation yet.

If you've already sent an invite to a family member and they haven't received it, make sure that:

You've sent the invite to an email address your family member can access (not necessarily the email address on their Pandora account);
They check their spam folder, as the invite may have ended up there.

Once they've received your invite email, they'll simply select Accept Invite, and log into their existing Pandora account using the email address their account is registered under.

Hope this helps!

Re: How to log in to separate accounts with Premium Family

Bridgetteashley — Sun, 17 Jul 2022 14:52:04 GMT

I'm doing this with the email that it was sent to, but they don't have a password... so it's not allowing the setup.

Re: How to log in to separate accounts with Premium Family

AdamPandora — Sun, 17 Jul 2022 15:19:03 GMT

@Bridgetteashley That's because they haven't created their new Pandora accounts yet.

To create a new account from a computer:

Go to pandora.com.
Click Sign Up in the upper right corner.
Enter the required registration information (be sure to enter your birth year and not your entire birth date).
Review the Terms of Use and Privacy Policy.
Click Sign Up.

To create a new account from a mobile device:

After installing and launching the Pandora app, select Sign Up. Then fill out the following registration information:

Enter the email address you would like to use.
Enter a password.
Tap Continue to move to the next screen.
Enter the required registration information. If you're using an Android device enter birth year only, (e.g., "1975")
Review the Terms of Use and Privacy Policy.
Tap Finish to complete.

Let me know if they run into any other issues accepting the invitations after their new accounts are created.

Re: How to log in to separate accounts with Premium Family

karate2266 — Mon, 09 Dec 2024 14:56:11 GMT

Its asking for a account not connecting to family account

Re: How to log in to separate accounts with Premium Family

AdamPandora — Mon, 09 Dec 2024 15:09:08 GMT

@karate2266 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!