post Re: Billing issues with Apple Pay in Subscriptions

Billing issues with Apple Pay

TWSpencer55331 — Sun, 24 Oct 2021 02:26:10 GMT

Getting the following email. “The charge for your subscription was declined by your Visa .... xxxx. To avoid losing access to your service, update your payment method.”

My payment method is accurate, but Apple seems to have lost my subscription to Pandora Plus.

Attempted to reach out to Apple using chat, but my chat was immediately disconnected.

Need assistance getting this resolved.

Re: Billing issues with Apple Pay

AdamPandora — Mon, 25 Oct 2021 12:19:37 GMT

@TWSpencer55331 Unfortunately, we can't manage this directly on our end as we don't have access to the Apple billing system.

You'll need to contact the Apple support team once more for further assistance.

Alternatively, when your current subscription through Apple expires and you start hearing ads on your account again, you can resubscribe directly through our service instead here.

Hope this helps.

Re: Billing issues with Apple Pay

JamesBraus — Sun, 15 Dec 2024 13:57:52 GMT

Just pay the subscription!

ok let me use a different method

Moderator Edit: Merged comments

Re: Billing issues with Apple Pay

AdamPandora — Sun, 15 Dec 2024 13:59:06 GMT

@JamesBraus I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!