post Re: I want to cancel my subscription but there is no ability to do so. in Subscriptions

No subscription showing in settings to cancel

Ebicoo — Thu, 31 Aug 2023 11:19:39 GMT

Would like to cancel my membership cannot locate where or how

Re: Cancel subscription

AdamPandora — Thu, 31 Aug 2023 11:19:17 GMT

@Ebicoo I checked the Pandora account connected to your Community profile, and it does not appear to be upgraded.

If you are paying for a subscription, my guess is that you have a second account registered under a different email address that is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

I would like to cancel my subscription

Supton0922 — Sun, 03 Sep 2023 10:55:16 GMT

Please cancel my subscription

Re: I would like to cancel my subscription

AdamPandora — Sun, 03 Sep 2023 11:31:38 GMT

@Supton0922 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Cannot cancel

LMC — Sun, 17 Sep 2023 14:11:26 GMT

I’ve looked up directions to cancel my subscription and nothing is helping. They say to select the subscription option from the 3 bar menu (which I did) but then I’m supposed to select something from that page but there are literally no options on that page except free trials. No option to change, manage, or cancel. I feel like I’m trapped in this subscription I don’t want anymore!!

Re: Cannot cancel

AdamPandora — Sun, 17 Sep 2023 17:48:33 GMT

@LMC The Pandora account connected to your Community profile isn't currently upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Cancel subscription

Joegallegos9 — Fri, 22 Sep 2023 13:07:19 GMT

Cancel subscription

Re: Cancel subscription

AdamPandora — Fri, 22 Sep 2023 16:13:02 GMT

@Joegallegos9 The Pandora account associated with your Community profile is not currently upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Sub

Joegallegos9 — Tue, 26 Sep 2023 10:53:37 GMT

Cancelation

Re: Sub

AdamPandora — Tue, 26 Sep 2023 11:16:19 GMT

@Joegallegos9 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: No subscription showing in settings to cancel

Luna3 — Sat, 30 Sep 2023 11:46:44 GMT

Cancel my subscription asap!

Re: No subscription showing in settings to cancel

AdamPandora — Sat, 30 Sep 2023 13:04:18 GMT

@Luna3 It looks like your account is upgraded via Google Play.

Check out this thread for instructions on how to cancel your subscription through their service: Manage subscription: Google Play

Hope this helps!

Re: No subscription showing in settings to cancel

Tonybear — Thu, 12 Oct 2023 14:27:05 GMT

Cancel my subscription

Re: No subscription showing in settings to cancel

AdamPandora — Thu, 12 Oct 2023 17:18:11 GMT

@Tonybear It looks like your account is also upgraded via Google Play.

Check out this thread for instructions on how to cancel your subscription through their service: Manage subscription: Google Play

Hope this helps!

Cancel

Mjc323 — Fri, 27 Oct 2023 23:00:26 GMT

How do I cancel a free trial before I get billed. Also, trying to do so is impossible as I keep going in circles there is no cancel subscription.

Re: Cancel

AdamPandora — Sat, 28 Oct 2023 12:03:31 GMT

@Mjc323 The account connected to your Community profile shows no history of being upgraded to any trials or paid subscriptions.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: No subscription showing in settings to cancel

c2clark2 — Thu, 04 Jan 2024 19:08:31 GMT

There isn't a cancel subscription option. I want to cancel immediately. I got time today.

Re: No subscription showing in settings to cancel

AdamPandora — Thu, 04 Jan 2024 19:21:37 GMT

@c2clark2 It looks like the Pandora account associated with your Community account was created today.

If you have an upgraded account, it is likely registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Unable to cancel through pandora.com

wfd66 — Tue, 09 Jan 2024 20:08:38 GMT

Hi, I have a subscription that was opened through pandora.com, but I do not remember the email account used to open the subscription. Have sent in five requests through the "help" avenue, but there is always a request to enter the email used. "Email address on Pandora account, if different from above"

Has anyone had this issue or able provide guidance how to cancel my subscription. Pandora support has not responded to any of my requests.

Thanks in advance.

Re: Unable to cancel through pandora.com

AdamPandora — Wed, 10 Jan 2024 14:32:33 GMT

@wfd66 It does not look like you have any open tickets with our support team. When filling out the contact form, you can enter in the email address associated with your Pandora account if it is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!