https://community.pandora.com/t5/Subscriptions/Hearing-ads-with-paid-subscription/m-p/173909#M24697 <P>I have been a premium member for years. I have over 1000 songs saved and they have all disappeared.&nbsp; Thumbprint radio still plays like songs but I can't play just my thumbprint playlist. I am also now hearing ads.&nbsp;</P> <P><I>Moderator Edit: Changing title for clarity</I></P> Mon, 13 Jan 2025 22:04:35 GMT Cmyatt7 2025-01-13T22:04:35Z https://community.pandora.com/t5/Subscriptions/Hearing-ads-with-paid-subscription/m-p/173909#M24697 <P>I have been a premium member for years. I have over 1000 songs saved and they have all disappeared.&nbsp; Thumbprint radio still plays like songs but I can't play just my thumbprint playlist. I am also now hearing ads.&nbsp;</P> <P><I>Moderator Edit: Changing title for clarity</I></P> Mon, 13 Jan 2025 22:04:35 GMT https://community.pandora.com/t5/Subscriptions/Hearing-ads-with-paid-subscription/m-p/173909#M24697 Cmyatt7 2025-01-13T22:04:35Z https://community.pandora.com/t5/Subscriptions/Hearing-ads-with-paid-subscription/m-p/173955#M24698 <P>Hi <a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1875382">@Cmyatt7</a>&nbsp;</P> <P>The Pandora account associated with your community profile isn't upgraded, and hasn't been upgraded in the past. Sounds like you may have more than one Pandora account.</P> <P>I'm going to escalate your case to our Support team so that they can further assist and get you back into your correct account. They'll reach out via the email associated with this Pandora account ending in ******@yahoo.com.</P> <P>In the meantime, keep an eye out for their reply. Thanks!</P> Mon, 13 Jan 2025 22:02:39 GMT https://community.pandora.com/t5/Subscriptions/Hearing-ads-with-paid-subscription/m-p/173955#M24698 TannerPandora 2025-01-13T22:02:39Z