post Re: Redeeming multiple gift cards in Subscriptions

Redeeming multiple gift cards

ambernisaiah — Sun, 09 Apr 2023 11:49:41 GMT

How do I use 2 $25 gift cards at the same time to renew my subscription?

Re: 2 gift cards

AdamPandora — Wed, 02 Mar 2022 17:31:20 GMT

@ambernisaiah I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: 2 gift cards

arr0604w — Sat, 13 Aug 2022 20:46:11 GMT

How do I use 3 $25 gift cards at the same time to renew my student subscription?

Re: 2 gift cards

AdamPandora — Sun, 14 Aug 2022 11:38:14 GMT

@arr0604w I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: 2 gift cards

mikej — Sun, 15 Jan 2023 20:25:02 GMT

@AdamPandora can you open a ticket for me as well?

For Christmas in 2021, I got a $75 gift card, which I redeemed for one year ($54.89 plus tax), so there's close to $20 left on that card. I got a $50 gift card for Christmas in 2022.

However, there doesn't seem to be a way to add a second gift card to my account. I did a chat and "Jorge" told me that the only way to buy a subscription was to have a, one, single gift card which had the necessary funds and that it wasn't possible to use two gift cards. He basically told me that my gift cards were useless!

Thanks!

Re: 2 gift cards

AdamPandora — Mon, 16 Jan 2023 12:46:29 GMT

@mikej I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Redeeming 2 gift cards

chrisprice755 — Sun, 05 Feb 2023 23:01:42 GMT

I have two $25 gift cards that I'd like to redeem...I see everyone is having issues with this. Why make it so hard to do? May I get a ticket created as well? Not a great business model.

Re: Redeeming 2 gift cards

AdamPandora — Mon, 06 Feb 2023 12:25:27 GMT

@chrisprice755 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Redeeming 2 gift cards

mikej — Mon, 06 Feb 2023 13:41:21 GMT

They don't make it "hard"; they make it impossible.

I have two gift cards (one with a left-over balance after a one-year subscription started in 2022, plus a new one) which, combined, has more than enough for a one-year subscription.

However, Pandora steadfastly refuses to allow two gift cards to be used to pay for a single subscription. Instead, they only let me buy monthly subscriptions (which, of course, are more expensive than a full year's subscription).

I'll be sure to tell people to not buy me any more Pandora gift cards because of this policy. It's great for Pandora (more money!) but bad for subscribers (pay us more!).

Please help with multiple gift cards

SilverFish — Sat, 08 Apr 2023 19:23:02 GMT

Hi there!

Just wondering if I can have some help setting this up. My boyfriend gave me 4 $25 gift cards for Christmas and I have yet to figure out how to use them for the premium year long plan. Is that even a possibility? I have been trying so hard. Thanks for any assistance.

Shannon

Re: Please help with multiple gift cards

AdamPandora — Sun, 09 Apr 2023 11:49:05 GMT

@SilverFish I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Please help with multiple gift cards

chrisprice755 — Sun, 09 Apr 2023 15:59:35 GMT

If you're subscribed in any way, end your subscription. I was originally signed up under and paid with a credit card through the Apple store/app. I had to unsubscribe through them (just remove the credit card) and wait until my time for that given month had expired (basically waited until commercials started playing again. I then went to Pandora's website and entered the gift card. They can only be used through their website. All my playlists and favorites popped right up and I use it daily. Hope this helps. Good luck and Happy Easter!
Cp

Re: Please help with multiple gift cards

jacobgiese — Mon, 25 Mar 2024 11:34:28 GMT

Did you figure out a way to use them all? I am having the same issue. : (

I have 4x $25 gift cards I received for Christmas and want to use them to sign up for a Premium Subscription, but I seemingly am not allowed to do that. Is there a way to get around this?

Moderator Edit: Merged comments

Re: Please help with multiple gift cards

AdamPandora — Mon, 25 Mar 2024 11:35:51 GMT

@jacobgiese I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Redeeming multiple gift cards

mrping59 — Mon, 20 Jan 2025 22:07:28 GMT

I need to renew my subscription. I have $5.11 left from my last card and my sub. expires on1/28/2025. I was given 2 more gift cards for the holidays that I don't know the value of either. However I can't enter either without losing the $5.11 leftover amount. This is the worst GC setup ever. Can someone please help?

Re: Redeeming multiple gift cards

MariaPandora — Mon, 20 Jan 2025 22:37:37 GMT

Hi @mrping59 , thanks for posting!

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Redeeming multiple gift cards

mrping59 — Wed, 22 Jan 2025 16:54:36 GMT

Not sure why your email response was concerned about my subscription level?

Thanks for writing.

It looks like your account is currently upgraded to Pandora Premium through Pandora.

In order to redeem your Plus gift, we'll first need to cancel your subscription to allow the account to return to the free ad-supported service at the end of the current billing cycle. Would you like me to do so? Just let me know.

Keep in mind that when you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers if you return to Premium.

When you begin to hear ads on your account once more, you can then visit our redemption page to redeem your Plus gift code.

I hope this helps.

Francisco
Pandora Care Team

I need to know how I can do the following.

Francisco,

This is what I had asked to do;

I need to renew my subscription. I have $5.11 left from my last card and my sub. expires on 1/28/2025. I was given 2 more gift cards for the holidays that I don't know the value of either. However I can't enter either without losing the $5.11 leftover amount. This is the worst GC setup ever. Can someone please help?

Not sure where the Premium request came in. I need to renew my Plus subscription and I have 2 gift cards I'd like to use for $30 and $50. Plus use the remaining $5.11 balance I had in the account.

I don't want to let my subscription lapse.

mrping59

Re: Redeeming multiple gift cards

TannerPandora — Wed, 22 Jan 2025 20:07:02 GMT

Hi @mrping59

Sorry for the continued trouble with your gift subscriptions. Unfortunately, we're not able to help here on community since it's a public forum and we may need to follow up with more personal information.

I'm going to escalate your case to our support team for further assistance. They will contact you via the email associated with your Pandora account.

Thanks for your continued patience!

Re: Redeeming multiple gift cards

Millchey — Sat, 25 Apr 2026 22:23:38 GMT

I have the same issue. I want to do the family premium and I have $2.23 left over and two more $25 gift cards. I want to use those before my credit card.

Re: Redeeming multiple gift cards

AdamPandora — Mon, 27 Apr 2026 13:50:12 GMT

@Millchey I’ve submitted a ticket to our support team on your behalf.

They’ll reach out to you directly via email to investigate further, so please keep an eye on your inbox.

We appreciate your patience in the meantime!