https://community.pandora.com/t5/Subscriptions/Unable-to-access-new-account-for-family-plan/m-p/176099#M24895 <P><SPAN>I have a family account. I'm trying&nbsp;to make one of the accounts specific for my child. Unfortunately, I had not seen the age limit on Pandora accounts, so when I entered the birth year I got a message saying that an account cannot be established. I deleted the invite to that email address and then reissued an invite back to that email address, as I would still prefer to use it as one of our six accounts. Now, when I follow the link I received saying that "you have been invited," I am getting an error message saying an account already exists for that email. I have tried the "forgot my password" hoping that I could somehow find a way to delete that email account from the system, but it doesn't even send me a password reset email...it is like that email address is partially used...stuck in cyberspace...any ideas?</SPAN></P> <P><FONT size="3"><SPAN><I>Moderator Edit: Edited title for clarity</I></SPAN></FONT></P> Mon, 17 Feb 2025 12:30:59 GMT MRoth12 2025-02-17T12:30:59Z https://community.pandora.com/t5/Subscriptions/Unable-to-access-new-account-for-family-plan/m-p/176099#M24895 <P><SPAN>I have a family account. I'm trying&nbsp;to make one of the accounts specific for my child. Unfortunately, I had not seen the age limit on Pandora accounts, so when I entered the birth year I got a message saying that an account cannot be established. I deleted the invite to that email address and then reissued an invite back to that email address, as I would still prefer to use it as one of our six accounts. Now, when I follow the link I received saying that "you have been invited," I am getting an error message saying an account already exists for that email. I have tried the "forgot my password" hoping that I could somehow find a way to delete that email account from the system, but it doesn't even send me a password reset email...it is like that email address is partially used...stuck in cyberspace...any ideas?</SPAN></P> <P><FONT size="3"><SPAN><I>Moderator Edit: Edited title for clarity</I></SPAN></FONT></P> Mon, 17 Feb 2025 12:30:59 GMT https://community.pandora.com/t5/Subscriptions/Unable-to-access-new-account-for-family-plan/m-p/176099#M24895 MRoth12 2025-02-17T12:30:59Z https://community.pandora.com/t5/Subscriptions/Unable-to-access-new-account-for-family-plan/m-p/176123#M24898 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1900190">@MRoth12</a>&nbsp;I have created a ticket with our support team for you.</P> <P>They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.</P> <P>Thanks for your patience in the meantime!</P> Mon, 17 Feb 2025 12:30:29 GMT https://community.pandora.com/t5/Subscriptions/Unable-to-access-new-account-for-family-plan/m-p/176123#M24898 AdamPandora 2025-02-17T12:30:29Z