https://community.pandora.com/t5/Subscriptions/Error-Message-quot-Sorry-your-payment-information-is-not-valid/m-p/176819#M24986 <P class="p1"><FONT size="5"><STRONG>Error Message: "<EM>Sorry, your payment information is not valid</EM>"</STRONG></FONT></P> <P class="p1">When attempting to upgrade or update your payment on Pandora, you may receive this error message for a variety of reasons.</P> <P class="p1">Please consider the following actions that have been helpful in this issue’s resolution -<SPAN class="apple-converted-space">&nbsp;</SPAN></P> <UL type="disc"> <LI class="li1">Contact your bank to make sure they haven’t put a security measure on the payment.</LI> <LI class="li1">Open the Pandora website in a new window.<SPAN class="apple-converted-space">&nbsp;</SPAN></LI> <LI class="li1">Clear your browser history and cache and open the Pandora website to try the payment again</LI> </UL> <P class="p1">&nbsp;</P> <P class="p1">If you continue to have problems after attempting the above steps, please do not hesitate to contact our support team <A href="https://pandora.app.link/e/writeus" target="_blank" rel="noopener"><STRONG>here</STRONG></A>.</P> Thu, 27 Feb 2025 16:33:53 GMT AdamPandora 2025-02-27T16:33:53Z https://community.pandora.com/t5/Subscriptions/Error-Message-quot-Sorry-your-payment-information-is-not-valid/m-p/132179#M19978 <P><SPAN>Are you receiving the "<EM>Sorry, your payment information is not valid</EM>" message when attempting to upgrade or update your payment for Pandora?</SPAN></P> <P><SPAN>Check the accepted solution below for the various reasons on why that may be happening.</SPAN><SPAN>&nbsp;</SPAN><SPAN class="lia-unicode-emoji" title=":down_arrow:"><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P> Thu, 30 Apr 2026 17:39:21 GMT https://community.pandora.com/t5/Subscriptions/Error-Message-quot-Sorry-your-payment-information-is-not-valid/m-p/132179#M19978 AdamPandora 2026-04-30T17:39:21Z https://community.pandora.com/t5/Subscriptions/Error-Message-quot-Sorry-your-payment-information-is-not-valid/m-p/176819#M24986 <P class="p1"><FONT size="5"><STRONG>Error Message: "<EM>Sorry, your payment information is not valid</EM>"</STRONG></FONT></P> <P class="p1">When attempting to upgrade or update your payment on Pandora, you may receive this error message for a variety of reasons.</P> <P class="p1">Please consider the following actions that have been helpful in this issue’s resolution -<SPAN class="apple-converted-space">&nbsp;</SPAN></P> <UL type="disc"> <LI class="li1">Contact your bank to make sure they haven’t put a security measure on the payment.</LI> <LI class="li1">Open the Pandora website in a new window.<SPAN class="apple-converted-space">&nbsp;</SPAN></LI> <LI class="li1">Clear your browser history and cache and open the Pandora website to try the payment again</LI> </UL> <P class="p1">&nbsp;</P> <P class="p1">If you continue to have problems after attempting the above steps, please do not hesitate to contact our support team <A href="https://pandora.app.link/e/writeus" target="_blank" rel="noopener"><STRONG>here</STRONG></A>.</P> Thu, 27 Feb 2025 16:33:53 GMT https://community.pandora.com/t5/Subscriptions/Error-Message-quot-Sorry-your-payment-information-is-not-valid/m-p/176819#M24986 AdamPandora 2025-02-27T16:33:53Z