post Re: Cancel subscription on account under wrong email in Subscriptions

Cancel subscription on account under wrong email

kwentplaya33 — Wed, 18 Dec 2019 21:53:13 GMT

I was trying to cancel my premium subsciption when i accidentally changed my user email address to a email address i have no access to in trying to change it back i think i somehow changed the password so i know the email address is (Email) but it was (Email) i just need to either help cancel that account in all premium subscription and everything or change it back to (Email)

mod edit: personal information and changed title for clarity

Re: Need help cancelling subscription

TannerPandora — Fri, 13 Dec 2019 17:12:20 GMT

Hi @kwentplaya33 because of the personal info needed in order to help cancel your subscription, I've contacted our user support team to further assist. Please be on the look out for an email from them shortly.

Thanks for posting to community! 🎧

Re: Need help cancelling subscription

darkheretic618 — Mon, 30 Aug 2021 04:12:41 GMT

It's actually a different account under an email that does not exist anymore. I am still paying for it.

Re: Need help cancelling subscription

AdamPandora — Mon, 30 Aug 2021 12:53:17 GMT

@darkheretic618 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Cancel subscription on account under wrong email

Hollywatk — Sat, 01 Mar 2025 17:14:38 GMT

I can’t log into the email cause my exhusband has changed the password and locked me out I want to cancel the subscription so I’m not paying for something I can’t even use

Re: Cancel subscription on account under wrong email

AdamPandora — Mon, 03 Mar 2025 14:28:40 GMT

@Hollywatk Please reach out to our support team directly by submitting a message through our help page here.

Make sure to provide both the email address your upgraded account is registered under, along with a working email address they can reach back out to you at.

Thanks for your patience.