post Family members unable to create new accounts in Subscriptions

Family members unable to create new accounts

Nik135 — Fri, 07 Mar 2025 14:41:44 GMT

I invited four family members and it won’t allow them to create their own accounts so our music is all overlapping. How can this be fixed.

Moderator Edit: Edited title for clarity

Re: Family members unable to create new accounts

AdamPandora — Fri, 07 Mar 2025 14:42:39 GMT

@Nik135 Your family members should be able to create their own Pandora accounts.

First have them sign out of Pandora on all of their devices.

Then, have them check out this thread for instructions on how to create their new accounts: How to Create a Pandora Account

Once their accounts are created, they can then accept the invitations that were emailed to them.

If they continue to run into issues, please contact our support team for further assistance here.

Activation code for family account

Nik135 — Mon, 10 Mar 2025 13:03:42 GMT

have a family plan, sent invitations out to join. But get no activation number. How do you get the activation number ?

Moderator Edit: Format

Re: Activation code for family account

AdamPandora — Mon, 10 Mar 2025 13:09:40 GMT

@Nik135 An activation code isn't needed for your Premium Family plan subscription.

As long as your family members are signed into their respective Pandora accounts on their devices, they should be able to accept the Premium Family plan invitations that were emailed to them. Once the invitations are accepted, their accounts will automatically upgrade.

I took a look and do see 3 people have already accepted your Premium Family plan subscriptions. They should be good to go to enjoy the benefits of the Premium subscription.

If you need additional assistance with this, please contact our support team here.

Thanks for being a part of the community!