post Re: Not able to find manage family option in Subscriptions

Not able to find manage family option

MarcoPolo — Fri, 07 Mar 2025 05:44:07 GMT

I just signed up for the premium account and I followed to instructions to add someone to my account but I do not see the the manage family option. Does anyone know how to fix this?

Re: Not able to find manage family option

MOHLovesAlaska — Fri, 07 Mar 2025 13:12:52 GMT

@MarcoPolo try these steps.

Here are a few steps that might help:

Ensure You're Logged Into the Master Account: The "Manage Family" option is only available to the account holder who upgraded to the Premium Family plan. Double-check that you're logged into the correct account.
Check the Subscription Section: Navigate to the "Subscription" section of your account settings. If you're on the correct account, you should see the "Manage Family" option under your current plan.
Browser or App Update: Sometimes, outdated apps or browsers can cause display issues. Make sure your Pandora app or browser is updated to the latest version.
Contact Pandora Support: If the issue persists, you might need to reach out to Pandora's support team. They can investigate further and assist you directly.

Take care and GOD bless.

Re: Not able to find manage family option

AdamPandora — Fri, 07 Mar 2025 14:46:15 GMT

@MarcoPolo I'm showing your account is upgraded to an individual Pandora Premium plan through Apple.

Our Premium Family plan is only an option when upgrading through our website here.

If you'd like to cancel your individual Premium subscription through Apple, and sign up for a Premium Family subscription instead, you can find instructions on how to do so here: Billed by Apple - Switch to Premium Family

Hope this helps explain.