post Re: Option to switch plans not on website in Subscriptions

Option to switch plans not on website

Katnnaps — Thu, 10 Oct 2019 17:54:51 GMT

Hello, I am trying to switch my plan from Pandora Premium to Pandora Plus. I saw the Help article that instructed me to go to the Pandora website, log in and go to Account>Settings>Subscriptions and select 'Switch Plans'.

Three is no option to select 'Switch plans' (see screenshot)

If i click "manage your subscription on iTunes, i am sent to a help page, not iTunes https://help.pandora.com/s/article/Change-your-Payment-Information-1519949295577?language=en_US

Re: Option to switch plans not on website

TannerPandora — Thu, 10 Oct 2019 18:04:41 GMT

Hi @Katnnaps To clarify, our help page is linked to provide additional information on how to manage your subscription initiated through third-party vendors like Apple and the Google Play Store. If you'd like to make any changes you can do so using the provided steps.

Thanks for posting to community!

Re: Option to switch plans not on website

cbucky7 — Sun, 05 May 2024 01:47:37 GMT

I am having the same issue and the steps provided are not helpful.

Re: Option to switch plans not on website

AdamPandora — Mon, 06 May 2024 11:29:00 GMT

@cbucky7 It looks like your account is currently upgraded to Pandora Plus through Apple.

To clarify, were you looking to upgrade to Pandora Premium instead?

Let me know.

Re: Option to switch plans not on website

cbucky7 — Mon, 06 May 2024 11:33:12 GMT

Ts has been very confusing. Recently I see received an email stating my
subscription has been transferred to my account. My relative has their own
account which I pay for so I don’t know why it was transferred to mine.
When it sent me a link with that to go ahead and change that that link was
dead and non-functioning. When I go onto either of the accounts it does not
have a option to downgrade to the free account that I previously had.

Chris

Re: Option to switch plans not on website

AdamPandora — Mon, 06 May 2024 11:35:08 GMT

@cbucky7 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!