post Re: Unable to downgrade to Pandora Plus in Subscriptions

Unable to downgrade to Pandora Plus

mnm99 — Wed, 09 Apr 2025 11:14:00 GMT

I just paid for the 60 day trial premium plan yesterday. I paid thru Paypal. I want to do downgrade to the Plus plan. I can't for the life of me navigate this. Paypal says to go to my icon, settings, subscription ect. There is no subscription tab anywhere. I go to Paypal and there is no active subscriptions anywhere that is Pandora. My credit card was charged then credited thru Pandora. I have been looking for hrs and cant get this done. Pease help.

Thank you

Moderator Edit: Edited title for clarity

Re: Subscription downgrade problem?

AdamPandora — Wed, 09 Apr 2025 11:13:14 GMT

@mnm99 I'm showing the Pandora account associated with your community profile is still set up with the free service.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Unable to downgrade to Pandora Plus

mnm99 — Wed, 09 Apr 2025 11:53:37 GMT

Thank you. The main reason for the downgrade it that I can't make a playlist of songs on the subscription? Read there are 3 dots then save to my list. Once again I couldn't fid or figure that out.

Re: Unable to downgrade to Pandora Plus

AdamPandora — Wed, 09 Apr 2025 13:19:49 GMT

@mnm99 If you signed up for Pandora Premium, then you should be able to create custom playlists.

From what I am seeing, the Pandora account associated with your community profile is not upgraded yet, which would likely explain why you aren't seeing that option.

This being said, please keep an eye out for the email coming from our support team, and they will be happy to further assist.

Thanks again for your patience!