post Re: Error message on Military Plan Upgrade in Subscriptions

"Something has gone wrong error" when upgrading

jkind501 — Mon, 14 Apr 2025 13:22:22 GMT

When trying to upgrade to premium I immediately receive the following error message when selecting the military option - "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon."

I have been trying to correct this with Pandora since February with no success. This problem occurs on three different computers using either Chrome or Edge.

Anyone else experiencing such a problem?

Re: Unable to upgrade to Premium using military discount.

AdamPandora — Mon, 14 Apr 2025 13:21:06 GMT

@jkind501 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Unable to upgrade to Premium using military discount.

jkind501 — Mon, 14 Apr 2025 14:19:31 GMT

I have had an open case with this since February. I can upgrade using a different email address but I would prefer to upgrade using the email address I currently have on my account.

Error message on Military Plan Upgrade

Kickkrowley — Thu, 17 Apr 2025 11:14:38 GMT

I need help upgrading to the Military plan. I have an existing Pandora account and I was paying for Plus via the Apple App store. I've let that expire and I'm trying to upgrade to the Military Premium plan but when I log in and click upgrade and choose military I get the following message: Something has gone wrong. We're working on this issue, and we'll have things back to normal soon. I've tried a few different days apart, and I've tried in different browsers. Any suggestions on how I might be able to upgrade?

Re: Error message on Military Plan Upgrade

MariaPandora — Thu, 17 Apr 2025 15:26:02 GMT

Hi @Kickkrowley , thanks for posting and wlcome to the Pandora Community!

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Error message on Military Plan Upgrade

jkind501 — Tue, 06 May 2025 17:15:20 GMT

No need, the support team has been working on this since February without finding a reason for the problem. As for me I have given up on it.