post Re: Family Plan Invite - Takes invitee to login screen, doesn't show invite as accepted in Subscriptions

Family Plan Invite - Takes invitee to login screen

dpateras — Tue, 13 May 2025 11:08:51 GMT

Family Plan Invite - Takes invitee to login screen, doesn't show invite as accepted

I've had Pandora Family Plan for a very long time and have had nothing but issues. I have invited both of my children, and an additional email account of mine. When I click the "Accept Invite" from the invite email, it takes me to the Pandora home page and directs me to login. When I log in using my main account credentials, it just takes me to my main account. When I then go to Manage Family, it says the invite is still pending and hasn't been accepted. It seems as though the invite link is broken and is not properly loading. I have tried this from both my kid's devices and through my laptop with no success.

Re: Family Plan Invite - Takes invitee to login screen, doesn't show invite as accepted

AdamPandora — Tue, 13 May 2025 11:08:17 GMT

@dpateras You will need to create separate Pandora accounts for each individual that is added to your plan (using different email addresses).

Once those accounts are created (if they aren't already created), each individual will need to sign into their respective accounts when following the invite link.

It sounds like you are signing into your account when following the link, rather than having each individual that you want to add to your plan sign into their account.

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!