post Family Member Not Getting Access to Their Premium Content in Subscriptions

Family Plan - Error Message when Accepting Invites

Christysmith — Tue, 13 Aug 2024 17:41:42 GMT

I have sent invites to share my account with my two daughters and they get an error when trying to open it

Moderator Edit: Edited title for clarity

Re: Family Share

AdamPandora — Mon, 12 Aug 2024 17:00:06 GMT

@Christysmith I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

unable to add family to family plan

Britney1 — Sun, 22 Sep 2024 20:57:46 GMT

I have been trying to add my grandma for a month now I have never had an issue like this it says somthing has went wrong they are working on the issue and it should be back up soon but its been a month and the same notification.

Re: unable to add family to family plan

AdamPandora — Mon, 23 Sep 2024 11:20:36 GMT

@Britney1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Family Member Not Getting Access to Their Premium Content

ImGemStoned — Wed, 28 May 2025 23:33:11 GMT

My family member was kicked from my Premium Family Subscription. When trying to re-invite them, they get an error message saying "something has gone wrong. We are working on it. Try again later."

How do they get access back to their premium content that I've already paid for?

Re: Family Member Not Getting Access to Their Premium Content

AdamPandora — Thu, 29 May 2025 13:32:27 GMT

@ImGemStoned I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!