post Re: Accidentally started Premium Access session in Subscriptions

Accidentally started Premium Access session

Spenc — Fri, 17 Jun 2022 13:27:58 GMT

I accidentally unlocked a free trial to prandora but I don't want a subscription

How can I be sure that I'm not signed up for anything

Re: Free trial

AdamPandora — Fri, 17 Jun 2022 13:27:31 GMT

@Spenc Our support team has taken a look at your account and has confirmed that you enabled a complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand.

Because these sessions are funded by advertisements, your account reverted back to Pandora Plus automatically at the end of the session - you weren't charged any Pandora Premium fees.

For more information on how Pandora Premium Sessions work, you can view this article.

Hope we continue to see you around the community! 🎶

How to remove the Premium trial?

Fallday — Mon, 15 Aug 2022 05:05:28 GMT

How can I get back to my regular pandora and leave the Premium trial? Thank you.

Re: How to remove the Premium trial?

AdamPandora — Mon, 15 Aug 2022 11:24:40 GMT

@Fallday Our support team has taken a look at your account and has confirmed that you enabled a complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand.

Because these sessions are funded by advertisements, your account reverted back to Pandora Plus automatically at the end of the session - you weren't charged any Pandora Premium fees.

For more information on how Pandora Premium Sessions work, you can view this article.

Hope we continue to see you around the community!

Re: End 3-month trial and go back to free service

silcanannie — Mon, 05 Sep 2022 19:28:50 GMT

I want to end my premium trial. I started it by accident.

Re: End 3-month trial and go back to free service

AdamPandora — Tue, 06 Sep 2022 11:46:13 GMT

@silcanannie Our support team has taken a look at your account and has confirmed that you enabled a complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand.

Because these sessions are funded by advertisements, your account reverted back to Pandora Plus automatically at the end of the session - you weren't charged any Pandora Premium fees.

For more information on how Pandora Premium Sessions work, you can view this article.

Hope we continue to see you around the community!

Re: End 3-month trial and go back to free service

silcanannie — Mon, 21 Nov 2022 03:08:16 GMT

Please end my 3-month trial and go back to what I had before

Re: End 3-month trial and go back to free service

AdamPandora — Mon, 21 Nov 2022 12:30:20 GMT

@silcanannie I'm showing your account is currently upgraded with a monthly subscription to Pandora Plus - not a 3-month trial.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: End 3-month trial and go back to free service

silcanannie — Mon, 21 Nov 2022 15:13:16 GMT

Sent from my iPhone

Premium subscription

MelloVibe — Sat, 03 Dec 2022 15:38:35 GMT

I declined the offer for premium as I have done for years, an advertisement popped up then Pandora made an announcement that I was signed up for premium. You have a glitch in your system. Please put be back to where my account was previously.

Re: Premium subscription

AdamPandora — Sat, 03 Dec 2022 16:34:16 GMT

@MelloVibe I moved your post over to this existing thread: Accidentally started Premium Access session

Our support team has taken a look at your account and has confirmed that you enabled a complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand.

Because these sessions are funded by advertisements, your account reverted back to Pandora Plus automatically at the end of the session - you weren't charged any Pandora Premium fees.

For more information on how Pandora Premium Sessions work, you can view this article.

Hope this helps!

Premium mode

chrishodyl — Wed, 22 Mar 2023 00:30:10 GMT

How do I get out of premium mode? it's horrible!!

Re: Premium mode

AdamPandora — Wed, 22 Mar 2023 14:19:26 GMT

@chrishodyl I moved your post over to this existing thread: Accidentally started Premium Access session

Because these sessions are funded by advertisements, your account reverted back to Pandora Plus automatically at the end of the session - you weren't charged any Pandora Premium fees.

For more information on how Pandora Premium Sessions work, you can view this article.

Hope this helps!

Accidentally started Premium Trial?

Classy — Thu, 05 Oct 2023 18:06:48 GMT

I think that I may have started a Premium Trial yesterday, but I don't see anything in my account. How do I find out if I did? I don't want a Premium Trial or a subscription.

Re: Accidentally started Premium Trial?

AdamPandora — Thu, 05 Oct 2023 18:21:54 GMT

@Classy I moved your post over to this existing thread: Accidentally started Premium Access session

Because these sessions are funded by advertisements, your account reverted back to Pandora Plus automatically at the end of the session - you weren't charged any Pandora Premium fees.

For more information on how Pandora Premium Sessions work, you can view this article.

Hope this helps!

Re: Free trial

Classy — Thu, 05 Oct 2023 19:20:26 GMT

Thank you for a quick response.

Re: Free trial

AdamPandora — Fri, 06 Oct 2023 11:20:10 GMT

Always happy to help, @Classy. 😎

CAN'T CANCEL MY FREE TRIAL SUBSCRIPTION, WHY?

drichards — Sun, 17 Mar 2024 14:17:24 GMT

How can I cancel my free trial?

Re: CAN'T CANCEL MY FREE TRIAL SUBSCRIPTION, WHY?

AlyssaPandora — Mon, 18 Mar 2024 14:17:01 GMT

Hi there, @drichards. 👋

Sorry for any confusion.

It looks like you wrote in about a complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand. Because these sessions are funded by advertisements, you can initiate them without worrying about being charged for Premium. That being said, you won't need to cancel, your account will return when the free session expires.

You can find out more about how these complimentary sessions work here: Premium Access

In the meantime, it looks like your account has already reverted to normal.

I hope this information is helpful. 🎧

Re: Accidentally started Premium Access session

chrishodyl — Tue, 27 Aug 2024 13:33:59 GMT

None of these answers the question because it is horrible. How do get out of the premium session? There should be an option for that.