https://community.pandora.com/t5/Subscriptions/Pro-rated-refund-request-for-family-subscripton/m-p/187805#M26102 <P>Hi, I would like to cancel my family premium subscription as the app keeps shutting off randomly about 3-7x/day, for multiple users on our plan. We have tried to update our phone (iOS and android), uninstall and reinstall Pandora app, restart phone, log out and log in again - and nothing helps. Can I please receive a prorated refund?</P> <P><FONT size="3"><I>Moderator Edit: Edited title for clarity</I></FONT></P> Mon, 08 Sep 2025 11:24:57 GMT Annamelon 2025-09-08T11:24:57Z https://community.pandora.com/t5/Subscriptions/Pro-rated-refund-request-for-family-subscripton/m-p/187805#M26102 <P>Hi, I would like to cancel my family premium subscription as the app keeps shutting off randomly about 3-7x/day, for multiple users on our plan. We have tried to update our phone (iOS and android), uninstall and reinstall Pandora app, restart phone, log out and log in again - and nothing helps. Can I please receive a prorated refund?</P> <P><FONT size="3"><I>Moderator Edit: Edited title for clarity</I></FONT></P> Mon, 08 Sep 2025 11:24:57 GMT https://community.pandora.com/t5/Subscriptions/Pro-rated-refund-request-for-family-subscripton/m-p/187805#M26102 Annamelon 2025-09-08T11:24:57Z https://community.pandora.com/t5/Subscriptions/Pro-rated-refund-request-for-family-subscripton/m-p/187812#M26103 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2023481">@Annamelon</a>&nbsp;I do see you've submitted a message to our support team through our help page.</P> <P>Please keep an eye out for their email reply, and they will be happy to further assist.</P> <P>Thanks for your patience in the meantime!</P> Mon, 08 Sep 2025 11:25:09 GMT https://community.pandora.com/t5/Subscriptions/Pro-rated-refund-request-for-family-subscripton/m-p/187812#M26103 AdamPandora 2025-09-08T11:25:09Z