https://community.pandora.com/t5/Subscriptions/Family-Plan-Still-seeing-ads-after-joining-plan/m-p/188101#M26131 <P>When I send an email to my spouse email address for the family plan, we follow instructions and links to setup account, but it's still not working correctly with phone. First, we had to watch an ad to use now it's telling my trial period is over? We shared some of our playlist with other phone, but even after 'collecting' they must be reloaded for each use of pandora.</P> Mon, 15 Sep 2025 11:18:04 GMT crhaley 2025-09-15T11:18:04Z https://community.pandora.com/t5/Subscriptions/Family-Plan-Still-seeing-ads-after-joining-plan/m-p/188101#M26131 <P>When I send an email to my spouse email address for the family plan, we follow instructions and links to setup account, but it's still not working correctly with phone. First, we had to watch an ad to use now it's telling my trial period is over? We shared some of our playlist with other phone, but even after 'collecting' they must be reloaded for each use of pandora.</P> Mon, 15 Sep 2025 11:18:04 GMT https://community.pandora.com/t5/Subscriptions/Family-Plan-Still-seeing-ads-after-joining-plan/m-p/188101#M26131 crhaley 2025-09-15T11:18:04Z https://community.pandora.com/t5/Subscriptions/Family-Plan-Still-seeing-ads-after-joining-plan/m-p/188142#M26132 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2026412">@crhaley</a>&nbsp;I have created a ticket with our support team for you.</P> <P>They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.</P> <P>Thanks for your patience in the meantime!</P> Mon, 15 Sep 2025 11:17:15 GMT https://community.pandora.com/t5/Subscriptions/Family-Plan-Still-seeing-ads-after-joining-plan/m-p/188142#M26132 AdamPandora 2025-09-15T11:17:15Z