post User Unable to Be Added in Subscriptions

User Unable to Be Added

rgalle46 — Fri, 26 Sep 2025 22:05:50 GMT

I have tried adding someone to my Pandora Premium Family Account to no avail. I have sent and resent the invite and it is still pending. Why is this happening?

Re: User Unable to Be Added

AlyssaPandora — Mon, 29 Sep 2025 00:54:00 GMT

Hi there, @rgalle46. 👋

Thanks for posting about your experience. It looks like the individual doesn't have a Pandora account yet. In the meantime, I've gone ahead and created an email case for you since we don't share private information like email addresses publicly on Community.

A member of our support team will be in touch to help with your family plan. Keep an eye out for their email. 📬

Re: User Unable to Be Added

rgalle46 — Mon, 29 Sep 2025 19:17:15 GMT

I did not receive an email.

mod edit: removed personal information

Re: User Unable to Be Added

AlyssaPandora — Mon, 29 Sep 2025 19:19:40 GMT

Hi, @rgalle46. 👋

I can see that an agent followed up with you and is awaiting your reply. Once that individual has created their Pandora account our agent can add them to your plan.

Please try checking your spam / junk folder to make sure it didn't end up there. 📬