Settings not allowing me to change payment option

nkimberlain — Mon, 29 Sep 2025 15:06:39 GMT

I need to be able to change the visa on the account to a new card. Within Setting it will not allow me to do this on the payment option or to update the payment option.

Moderator Edit: Edited title for clarity

Re: Settings not allowing me to change payment option

AdamPandora — Mon, 29 Sep 2025 15:17:24 GMT

@nkimberlain You should be able to follow the instructions here to update your billing information.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!

post Re: Settings not allowing me to change payment option in Subscriptions

Settings not allowing me to change payment option

Re: Settings not allowing me to change payment option