Google Play - Upgraded account with different email address

renatasrojo — Tue, 14 Oct 2025 19:00:52 GMT

Pandora has been billing me $12.51 for the last 26 months for a "premium" account that i never approved and cannot seem to access.

when logging in using the gmail account associated with said subscription it said i didn't have a premium subscription. AND when going through the Google play store app that the payments were being made through (connected to paypal) --Pandora is not listed anywhere under subscriptions. YET according to my bank statement every month since Oct 2023 i have been billed $12.51 for a service I am not using and that even if i wanted to use cannot even seem to find.

I have deleted the account associated w my gmail in the hopes that will do anything though funny enough that makes it so i can't access this community post page lol. SO im back just to be able to share this experience. I have screenshots of all the payments and have tried to chatbot/email/call without ever getting any help just find myself in another loop.

I would like some help in being refunded the $12.51 i was charged for all the months I was not using your services (which i'm sure can be proven by the lack of activity on the account) and to cut ties with this company.

Moderator edit: Changing title for clarity.

Re: Billing Charges

HunterPandora — Tue, 14 Oct 2025 18:58:24 GMT

Hi @renatasrojo Welcome to the community!

Sorry for any trouble. I’ve opened a case with our support team so they can take a closer look and help get this sorted out.

They will be contacting you privately via email, please keep an eye out for their message.

Thanks for your patience in the meantime.

post Re: Billing Charges in Subscriptions

Google Play - Upgraded account with different email address

Re: Billing Charges