https://community.pandora.com/t5/Subscriptions/Family-Premium-still-seeing-ads/m-p/190747#M26420 <P>I tried adding a user to my Family Premium plan, they accepted the invitation and logged out of their iOS Pandora app.&nbsp; They logged back into the app and the app is telling them have to upgrade to no longer see ads.&nbsp; We tried uninstalling the app and re-installing it (on iOS) and same result.</P><P>Please let me know if there is something else I should be trying.</P> Fri, 31 Oct 2025 19:51:02 GMT mwerickson 2025-10-31T19:51:02Z https://community.pandora.com/t5/Subscriptions/Family-Premium-still-seeing-ads/m-p/190747#M26420 <P>I tried adding a user to my Family Premium plan, they accepted the invitation and logged out of their iOS Pandora app.&nbsp; They logged back into the app and the app is telling them have to upgrade to no longer see ads.&nbsp; We tried uninstalling the app and re-installing it (on iOS) and same result.</P><P>Please let me know if there is something else I should be trying.</P> Fri, 31 Oct 2025 19:51:02 GMT https://community.pandora.com/t5/Subscriptions/Family-Premium-still-seeing-ads/m-p/190747#M26420 mwerickson 2025-10-31T19:51:02Z https://community.pandora.com/t5/Subscriptions/Family-Premium-still-seeing-ads/m-p/190854#M26435 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1789401">@mwerickson</a>&nbsp;I have created a ticket with our support team for you.</P> <P>They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.</P> <P>Thanks for your patience in the meantime!</P> Mon, 03 Nov 2025 18:51:10 GMT https://community.pandora.com/t5/Subscriptions/Family-Premium-still-seeing-ads/m-p/190854#M26435 AdamPandora 2025-11-03T18:51:10Z