post (RESOLVED) 12/4/25 - Unable to upgrade/manage subscription directly through Pandora in Subscriptions

(RESOLVED) 12/4/25 - Unable to upgrade/manage subscription directly through Pandora

Moonz22 — Thu, 04 Dec 2025 19:54:31 GMT

Hi,

I'm trying to upgrade to Pandora Plus, I put my Chase credit information in and it keeps saying "Sorry, your payment information is not valid. Please update your details."

Please help.

Thank you for your prompt attention to this matter.

Moderator Edit: Edited title for clarity

Re: (RESOLVED) 12/4/25 - Unable to upgrade/manage subscription directly through Pandora

AdamPandora — Thu, 04 Dec 2025 19:56:15 GMT

Pandora Update - 12/4/25:

We are aware of this issue and believe the problem has been fixed.

If you continue to have issues, please create a new thread in the Subscriptions space.

Thanks everyone!

Pandora Update - 12/4/25:

Hi, everyone! 👋

We've noticed some issues that may be affecting your ability to upgrade or manage your subscriptions directly through Pandora. We are working to address the problem.

Thanks for your patience.

Re: (RESOLVED) 12/4/25 - Unable to upgrade/manage subscription directly through Pandora

AdamPandora — Thu, 04 Dec 2025 19:57:04 GMT

@Moonz22 We believe this has now been resolved.

Can you please try upgrading once more here?

Let me know if you continue to run into trouble.