post Re: Promotions for existing customers in Subscriptions

Promotions for existing customers

Dontay619 — Thu, 13 Aug 2020 14:38:15 GMT

I feel it's not right that pandora don't offer there faithful customers any discounts or deals not right at all

mod edit: changed title for clarity

Re: no deals for existing customers

AlyssaPandora — Thu, 13 Aug 2020 14:40:26 GMT

Hey there, @Dontay619. 👋

I moved your post over to the Subscription section of the Pandora Community to keep the space tidy. Thanks for your feedback regarding promotions for existing customers.

For eligible listeners, we do offer free trial subscriptions. For Pandora Plus subscribers upgraded directly through our website, we also offer a 6-month trial of Premium (at the cost of Plus).

For more information about our student and military discounts, feel free to check out this article.

In the meantime, someone from our User Support team will reach out to you via email to help with your request.

Thanks so much for your patience during this process! 🎧

Re: no deals for existing customers

Zacateller — Mon, 16 Nov 2020 20:25:25 GMT

I was offered that self-same Six Month Premium Free Trial. There, unfortunately, is a problem with the link. Once connected, I’m faced with only two choices: a 30-day and a 60-day free trial, and no link to Help or Customer Service. And subsequently find myself (figuratively) here, when I’d rather be listening to music. I know y’all are smarter than this.

Aren’t you?

Re: no deals for existing customers

AdamPandora — Tue, 17 Nov 2020 14:23:30 GMT

@Zacateller You will need to be logged into your upgraded account in order for that offer to show.

If you are clicking on that link and are not signed into any account, or are signed into a different account, you will not see the option to initiate that trial.

To initiate the trial from a computer:

Make sure you're logged into your account and go to the subscription details page.
Next, click on Get Premium, and select the six month trial.

To initiate the trial from a mobile device:

Go to the Pandora website.
Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)
From your Subscription details page select Get Premium and select the six month trial.

For future reference, you can always contact our support team by submitting a message directly through our help site as well.

Hope this helps!

Re: Promotions for existing customers

shawnt — Thu, 18 Dec 2025 12:46:39 GMT

I also agree with you I love Pandora music and had it for years and no promotion code of discounts for subscription service.

Re: Promotions for existing customers

AlyssaPandora — Thu, 18 Dec 2025 20:01:53 GMT

Hi there, @shawnt. 👋

Thanks for your sharing your thoughts around this. I've gone ahead and reached out to you via email around this type of request. If you don't see my message yet, be sure to check your spam / junk folder to make sure it didn't end up there.

We appreciate you being a longtime listener of Pandora over the years.