post Update payment information/Sorry, your payment information is not valid. Please update your details. in Subscriptions

Payment not going through

piercedfreak — Fri, 24 Oct 2025 15:09:11 GMT

I got an email telling me my payment needed to be updated, but my card is valid, and works fine. I had this problem last month too. I had to try like 50 times to get it to go through last month. I do not feel like sitting, and doing that this time. Any ideas what to do now?

Re: Payment not going through

AdamPandora — Mon, 27 Oct 2025 14:09:59 GMT

@piercedfreak I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

Update payment information/Sorry, your payment information is not valid. Please update your details.

piercedfreak — Fri, 26 Dec 2025 20:57:20 GMT

This seems to be a monthly issue. I tried to contact support, and got some message about buying a gift card for Pandora to pay for it, and the link sent me to SiriusXM. I contacted my credit card issuer, and the only activity they have on file for Pandora is a successful payment in October, yet Pandora support tells me it is a issue with my card/bank, and it happens every month.

Attached is a screenshot of the email telling me to buy a gift card.