post Re: Monthly Charge Attempt If Fails in Subscriptions

Monthly Charge Attempt If Fails

AuDHD — Sat, 27 Dec 2025 18:59:01 GMT

If Pandora tries to charge my PayPal account and it fails, will Pandora give me a chance to change or reconnect PayPal?

I don't want to disconnect Pandora or lose my Promo period price before it ends and transitions to regular price for premium.

Re: Monthly Charge Attempt If Fails

AdamPandora — Mon, 29 Dec 2025 14:07:36 GMT

@AuDHD I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Monthly Charge Attempt If Fails

AuDHD — Tue, 30 Dec 2025 08:44:40 GMT

I have not heard back.

It's been 2 days. My PayPal accidentally disconnected by me and when the
next payment arrives in January, I don't want Pandora to cancel my 6 months
trial promo price without giving me a chance to update my payment method.

That's all.

Re: Monthly Charge Attempt If Fails

AdamPandora — Tue, 30 Dec 2025 15:03:13 GMT

@AuDHD I checked in with our support team and it looks like they sent you an email on 12/28/25.

For additional assistance, please reply back to the last email that they sent and they will be happy to help.

In the meantime, I will also reach back out to them and ensure they are keeping an eye out for your message.

Re: Monthly Charge Attempt If Fails

AuDHD — Wed, 31 Dec 2025 06:37:25 GMT

I responded to their request for a screen print, but still no response
since the 28th.

Re: Monthly Charge Attempt If Fails

MariaPandora — Wed, 31 Dec 2025 15:34:17 GMT

Hi @AuDHD , thanks for letting us know!

I checked the case you have opened with us, but it looks like we didn't received your email. Could you please send the reply again? I reached out to the agent working on your case and they will be contacting you back so you can find the email easier and reply to them directly.

Let me know if you run into any problem when trying to send the screenshot.