post Re: Unable to Upgrade to Upgrade from Plus to Premium - no option in Google Play in Subscriptions

Unable to Upgrade to Upgrade from Plus to Premium - no option in Google Play

kjh42 — Mon, 29 Dec 2025 15:04:33 GMT

I've read several other threads regarding this issue and I keep running into a dead end. When trying to upgrade via my Pandora mobile app, it says my subscription is managed in Google Play. However, Google Play does not give me an upgrade option. It shows I am a Plus subscriber, allows me to update payment method or cancel, but does not give me an option for Premium. I have tried online via a browser, as well as through my mobile app. All result in the same issue: I cannot upgrade to Premium via Pandora or Google (never thought it would be so difficult to give an app more of my money).

Re: Unable to Upgrade to Upgrade from Plus to Premium - no option in Google Play

AdamPandora — Mon, 29 Dec 2025 15:52:26 GMT

@kjh42 Sorry for any trouble.

You should be able to upgrade to Pandora Premium directly through the Pandora app.

To upgrade to Premium on your Android device:

Open the Pandora app and sign in (if necessary).
Next tap Profile and then the Settings gear.
Select Subscription. From here you can view your current plan, as well as your options for upgrading to Premium.

Let me know if you continue to run into issues with this.

Re: Unable to Upgrade to Upgrade from Plus to Premium - no option in Google Play

kjh42 — Mon, 29 Dec 2025 16:06:21 GMT

I cannot upgrade via the app. The Pandora Android App directs me to upgrade via the Pandora Android App.

Re: Unable to Upgrade to Upgrade from Plus to Premium - no option in Google Play

AdamPandora — Mon, 29 Dec 2025 17:42:19 GMT

Sorry for the continued trouble, @kjh42.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!