post Password help with adding new family member to my family plan. in Subscriptions

Password help with adding new family member to my family plan.

sketti_hotdog — Fri, 02 Jan 2026 14:40:52 GMT

Hello,

I have a family plan. When I sent the invite request to my mom’s email, she’s asked for a password. Using my password for her email did not work. How do I establish a password for my mom’s email as a new user?

Re: Password help with adding new family member to my family plan.

AdamPandora — Fri, 02 Jan 2026 14:44:59 GMT

@sketti_hotdog Sorry for any trouble.

You will first need to create a new Pandora account for your mom using her email address. She will then be able to accept the invitation to join your Premium Family plan.

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Password help with adding new family member to my family plan.

sketti_hotdog — Mon, 05 Jan 2026 22:19:25 GMT

This was the reply I got back that didn’t help:

Your [family member] needs to first create an account for herself, once that's completed she can go back to the invite email so she can be added to your family plan.

Sent from my iPhone