https://community.pandora.com/t5/Subscriptions/Just-got-ads-with-premium/m-p/196763#M26867 <P><SPAN><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2100864">@Swp2</a>&nbsp;Sorry for any trouble.</SPAN></P> <P><SPAN>Could you confirm that you are logged into your upgraded account on your device?</SPAN><BR /><BR /><SPAN>Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.</SPAN><BR /><BR /><SPAN>If you are still seeing ads after confirming you are logged in with the correct address, can you please grab a screenshot of the next ad that plays?</SPAN></P> <P><EM><STRONG>(Please note you won't be able to attach images via email - you will need to open this <A href="https://community.pandora.com/t5/Subscriptions/Just-got-ads-with-premium/m-p/196740#M26864" target="_blank" rel="noopener">Community link</A> in a web browser in order to provide attachments)</STRONG></EM></P> <P><SPAN>Thank you for working with me on this.</SPAN></P> Mon, 12 Jan 2026 16:57:51 GMT AdamPandora 2026-01-12T16:57:51Z https://community.pandora.com/t5/Subscriptions/Just-got-ads-with-premium/m-p/196740#M26864 <P>I just started to listen to a song when I was bombarded with ads. I checked my subscription and it still show me subscribed to the premium family plan that I pay for. Why am I now getting ads?</P> Mon, 12 Jan 2026 13:28:12 GMT https://community.pandora.com/t5/Subscriptions/Just-got-ads-with-premium/m-p/196740#M26864 Swp2 2026-01-12T13:28:12Z https://community.pandora.com/t5/Subscriptions/Just-got-ads-with-premium/m-p/196763#M26867 <P><SPAN><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2100864">@Swp2</a>&nbsp;Sorry for any trouble.</SPAN></P> <P><SPAN>Could you confirm that you are logged into your upgraded account on your device?</SPAN><BR /><BR /><SPAN>Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.</SPAN><BR /><BR /><SPAN>If you are still seeing ads after confirming you are logged in with the correct address, can you please grab a screenshot of the next ad that plays?</SPAN></P> <P><EM><STRONG>(Please note you won't be able to attach images via email - you will need to open this <A href="https://community.pandora.com/t5/Subscriptions/Just-got-ads-with-premium/m-p/196740#M26864" target="_blank" rel="noopener">Community link</A> in a web browser in order to provide attachments)</STRONG></EM></P> <P><SPAN>Thank you for working with me on this.</SPAN></P> Mon, 12 Jan 2026 16:57:51 GMT https://community.pandora.com/t5/Subscriptions/Just-got-ads-with-premium/m-p/196763#M26867 AdamPandora 2026-01-12T16:57:51Z