post Re: Military Verification in Subscriptions

RESOLVED: Military verification dropdown list doesn't populate

Delphy — Thu, 05 Feb 2026 16:47:37 GMT

On the Military verification page, it says to select a branch of service. However the dropdown menu has zero options to choose from. I have tried it on multiple browsers and several devices. Cleared cache, etc. etc. My browsers and OS are up-to-date. Was wondering if it was a problem on my end or with the verification page.

Re: Military Verification

AdamPandora — Mon, 02 Feb 2026 12:10:56 GMT

@Delphy Sorry for any trouble.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Military Verification

kabokjp — Tue, 03 Feb 2026 01:51:13 GMT

I tried to do the same thing this evening, and ran into the same problem. Please contact me as well once the issue is resolved.

Re: Military Verification

agandara87 — Tue, 03 Feb 2026 02:54:31 GMT

same problem

Re: Military Verification

Delphy — Tue, 03 Feb 2026 03:20:22 GMT

I'm still waiting to hear from Pandora Support but SheerID's support asked me to do the usual clear cache/new browser, and then said to contact Pandora Support. I definitely suspect there's a coding problem with their website. Will update once I hear from Pandora.

Re: Military Discount

mcbusmc — Tue, 03 Feb 2026 03:58:54 GMT

Falsehood and lies, Pandora! I am a military veteran and retiree and have been unable to apply for the military discount online. The form required to be filled out does not allow one to use the drop down box on the very first question. You knew and acknowledged this in September 2025 and is still an issue in February 2026.

Re: Military Discount

AdamPandora — Wed, 04 Feb 2026 17:00:44 GMT

@kabokjp @agandara87 I have created a ticket with our support team for the both of you as well.

Please keep an eye out for their email if you haven't already received one.

Thanks for your patience in the meantime!

@mcbusmc I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Military Discount

kabokjp — Wed, 04 Feb 2026 17:48:12 GMT

Thanks for your help!! The Miltary Branch dripdown is working now.

I cannot however add my credit card information - I keep getting an error:
the credit card information is invalid. I got that error with three
different cards, all of which work elsewhere.

Thanks,
Greg

Re: Military Discount

AdamPandora — Wed, 04 Feb 2026 17:59:11 GMT

Thanks for confirming, @kabokjp.

I will have our support agent reach back out via email to see if they can assist with that.

Please keep an eye out for their message.

Re: Military verification dropdown list doesn't populate

Delphy — Wed, 04 Feb 2026 18:19:40 GMT

Hello,

The dropdown menu works now! I was able to get verified and start my subscription. Thanks everyone for the feedback and help!

Re: Military verification dropdown list doesn't populate

AdamPandora — Thu, 05 Feb 2026 16:47:02 GMT

Pandora Update - 2/5/26:

Hi, everyone!

Thank you to everyone who reported this experience with the Military Plan upgrade process. We’re happy to hear that the issue now appears to be resolved. This thread will be marked as Resolved and closed to future comments.

If you encounter this problem again or notice a similar issue, please create a new post so we can take another look.

Thanks for being part of the Community!