post Re: Didn't receive gift subscription after purchasing in Subscriptions

Didn't receive gift subscription after purchasing

whitetamara2013 — Thu, 05 Feb 2026 19:02:06 GMT

I am having this issue now. How was this fixed? Did you get the email?

Re: Didn't receive gift subscription after purchasing

AdamPandora — Thu, 05 Feb 2026 19:01:53 GMT

Sorry for any trouble, @whitetamara2013.

I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Didn't receive gift subscription after purchasing

odomdana — Fri, 13 Feb 2026 23:34:24 GMT

I am having the same issue and it's 2/13. Has there been any update?

Re: Didn't receive gift subscription after purchasing

MariaPandora — Mon, 16 Feb 2026 19:39:22 GMT

Hi @odomdana , thanks for posting.

I'm sorry for the trouble with the gift subscription.

It looks like you have a case open with our support team, but their reply may have gone into your junk folder.

Could you please take a look?

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!