post Signed up with wrong email and getting commercials in Subscriptions

Signed up with wrong email and getting commercials

MusicFan0699 — Thu, 19 Feb 2026 13:42:24 GMT

I just paid for premium subscription last week. I can’t get a hold of anybody to figure out what the hell is going on. I signed up under the wrong email and sent them what it should be under, but I don’t care which one it’s under now I have both of them so. I just want the **ahem** thing to work. I’m getting commercial commercials and everything is the same. I think I paid like 118 bucks for a year

Moderator Edit: Edited title for clarity

Re: Unable to switch to Family Plan after subscription through Apple expired

MariaPandora — Mon, 16 Feb 2026 19:24:46 GMT

Hi @MusicFan0699 , thanks for posting.

I'm sorry to hear you are having trouble with your subscription. I can see that the account related to your community profile and it seems like this account is currently on a 60 day trial for Pandora Premium.

I checked for any emails related to the address that's on your community profile, didn't see any. So I went ahead and created one for you.

An agent will be contacting you shortly through email.