Unable to upgrade to Premium Family after canceling Apple subscription

hobbsfarm — Mon, 30 Mar 2026 11:08:58 GMT

I canceled my Apple subscription and my settings/subscriptions show I have "Pandora Premium" renewing April 28. However, when I login on my laptop, it shows I'm still on the cheaper version. I need to add my hubby ASAP. Please advise when I can add some new accounts. 🙂

Re: Unable to upgrade to Premium Family after canceling Apple subscription

AdamPandora — Mon, 30 Mar 2026 11:11:02 GMT

@hobbsfarm Nice to see you around the community.

It looks like your account is still upgraded to an individual Pandora Premium subscription through Apple.

You won't be able to sign up for a Premium Family plan through our website until this subscription fully expires and your account reverts back to the free service.

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Unable to upgrade to Premium Family after canceling Apple subscription

Re: Unable to upgrade to Premium Family after canceling Apple subscription