Payment information invalid error when changing card

bendar — Mon, 27 Apr 2026 13:40:08 GMT

webpage says "Payment information invalid" But it is valid. And the card on file is invalid

Moderator Edit: Edited title for clarity

Re: Payment information invalid error when changing card

AdamPandora — Mon, 27 Apr 2026 13:45:26 GMT

@bendar Sorry for the trouble you are having with updating your card on file.

Check out the accepted solution to this thread for more information around that error message you are receiving: Error Message: "Sorry, your payment information is not valid"

In the meantime, I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!