post Re: Trouble with premium in Subscriptions

Trouble with premium

3crazydogs — Thu, 21 May 2026 23:17:02 GMT

I switched my account to premium yesterday.
I was able to engage the “artist only” and loved it.
same thing this morning.

this afternoon I am getting the ad pop up.
my account in the corner says to get premium but when I click on it I AM on premium.
I’ve signed in and out. Uninstalled and reinstalled. Same.

Re: Trouble with premium

AdamPandora — Fri, 22 May 2026 13:15:44 GMT

@3crazydogs Sorry for the trouble with hearing ads after upgrading your account.

I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!