Unable to access Premium Family account

TOMDOG — Mon, 22 Jun 2026 16:42:34 GMT

8pm 6.12.26 thanks guys, I appreciate the welcoming.

Tom Nelson here from tom's burned down cafe' in northern wisconsin. I am 72 years old and not great with puters. I should probably calm myself down before I vent on the wrong person. But I won't because pandora is not cooperating either. I couldn't find my way back here. Help won't help, chat won't chat etc...

I'm a paid subscriber family or multiple user since 2020 or longer. Was not trying to buy my was into the community, but I'm stuck in here now, it was the only way to get my music turned back on. When PayPal took a poop on me last year it had a ripple effect through all my many many subscription renewals and PayPal did not provide any help at all.

In all this time since my initial subscription 2020 or earlier, I have been told that I can let family members in but never figured out how. Simultaneously I had to let some unknown someone else take my place and listen hundred times without knowing who. Now, I'm in a premium family subscription (fully pd annually $198) unable to access any of my collection & also unable to let my family listen.

We quit Spotify the first time joanie mitchel told us to! Only to find pandora pushing their service responsibilities onto something called "The community", hope you guys are getting paid for your time working on my account. I'll pay you if pandora won't.

Would you guys please direct me to someone who can pass me off to the right person to help me let a family member listen to music?

Forgive my slightly veiled frustration, but so far pandora **ahem**! Great music, and am currently seriously impressed with Rodriguez ! "All hat - no cattle"!

Moderator Edit: Edited title for clarity, Format

Re: Unable to access Premium Family account

AdamPandora — Mon, 22 Jun 2026 16:44:58 GMT

@TOMDOG First, welcome to the community, and thank you for taking the time to share what's been going on. I can certainly understand your frustration. After being a loyal subscriber for so many years, dealing with billing issues, account access problems, and not being able to enjoy your music collection or share your Family plan the way you expect would be frustrating for anyone.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Unable to access Premium Family account

Re: Unable to access Premium Family account