Can't Upgrade to Family Plan

hulia1975 — Mon, 22 Jun 2026 18:36:22 GMT

Hi, I had pandora premium for a few months and I wanted to upgrade to family. I followed the instructions and canceled my premium account, it was supposed to be over yesterday and then I was supposed to go to the website to upgrade. When I go to the website, it says I need to handle my subscription through google play, but when I go to google play, it tells me I need to go to the website. According to the website, I still have pandora premium, but according to google play, my subscription ended. Not sure at this point what is happening, am I being charged still or is it over or what? do I need to completely delete my account and start over? I was thinking because pandora has been around for a while that it had its' stuff together. I'm also supposed to get a reminder to resubscribe but so far nothing. I know it's only been one day but I have family members who have been waiting for invites to this alleged family plan for the last month.

Re: Can't Upgrade to Family Plan

AdamPandora — Mon, 22 Jun 2026 18:51:27 GMT

@hulia1975 Sorry for the trouble you are having upgrading to the Premium Family plan.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Can't Upgrade to Family Plan

Re: Can't Upgrade to Family Plan