Family Plan: Unable to join plan through invite link

kstilson4304 — Wed, 15 Jul 2026 17:03:39 GMT

The invite link for my husband to join my pandora premium plan is not working. He clicks it and it goes to Pandora but he is not on the premium plan and his invite still says pending.

I have sent it via the app and from the desktop. I have cleared his app data, logged him out and back in. He has hit accept from his app and from his computer. I have sent it to another email account as well and that did not work either.

And I think your chatbot is broke, it has been thinking for like 15 minutes.

My husband already has an account but the invite link for him does not work either. I sent it in the app and from the computer. I have had him log out of his account and back in. Once he clicks the link and logs into his account it still says his invite is pending.

Moderator Edit: Merged comments, Edited title for clarity

Re: Family Plan: Unable to join plan through invite link

AdamPandora — Wed, 15 Jul 2026 17:08:29 GMT

@kstilson4304 Sorry for the trouble you are having with your Premium Family plan subscription.

Also, thank you for providing feedback around your experience with the chatbot.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

post Re: Family Plan: Unable to join plan through invite link in Subscriptions

Family Plan: Unable to join plan through invite link

Re: Family Plan: Unable to join plan through invite link