post Re: Family Subscription not working for family member in Subscriptions

Family Subscription not working for family member

dsantoro — Sun, 19 Jul 2026 17:35:39 GMT

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person logged in just fine but is only seeing the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help.

Re: Family Subscription not working for family member

AdamPandora — Mon, 20 Jul 2026 12:58:34 GMT

@dsantoro Sorry for the trouble you are having with your Premium Family subscription.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!