https://community.pandora.com/t5/Subscriptions/Payment-information-is-not-valid-error/m-p/206737#M27726 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2196916">@enmancil</a>&nbsp;I do see you've submitted a message to our support team through our help page.</P> <P>To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.</P> <P>Please keep an eye out for their email reply, and they will be happy to further assist.</P> <P>Thanks for your patience in the meantime!</P> Wed, 22 Jul 2026 17:18:48 GMT AdamPandora 2026-07-22T17:18:48Z https://community.pandora.com/t5/Subscriptions/Payment-information-is-not-valid-error/m-p/206736#M27725 <P>I'm trying to upgrade to Premium Family plan, but every time I try to put my credit card information in, I get an error message that says, "Payment information is not valid." Can someone offer assistance?</P> Wed, 22 Jul 2026 16:54:38 GMT https://community.pandora.com/t5/Subscriptions/Payment-information-is-not-valid-error/m-p/206736#M27725 enmancil 2026-07-22T16:54:38Z https://community.pandora.com/t5/Subscriptions/Payment-information-is-not-valid-error/m-p/206737#M27726 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2196916">@enmancil</a>&nbsp;I do see you've submitted a message to our support team through our help page.</P> <P>To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.</P> <P>Please keep an eye out for their email reply, and they will be happy to further assist.</P> <P>Thanks for your patience in the meantime!</P> Wed, 22 Jul 2026 17:18:48 GMT https://community.pandora.com/t5/Subscriptions/Payment-information-is-not-valid-error/m-p/206737#M27726 AdamPandora 2026-07-22T17:18:48Z