post Re: Problem with getting student acct in Subscriptions

Problem with getting student acct

Trinasangeleyez — Thu, 23 Jul 2026 20:19:38 GMT

Hello. I cancelled my regular subscription because I’m a student and wanted to get the student discount. When I went back to the website to sign up they had my old debit card information there and I no longer have it so when I went to update it. It won’t let me. It keeps telling me that my new befit card is an invalid number. How do I resolve this?

Re: Problem with getting student acct

AdamPandora — Fri, 24 Jul 2026 12:25:57 GMT

@Trinasangeleyez Sorry for the trouble you are having upgrading to the Student plan.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!