post Re: Fix my subscription in Subscriptions

Pandora downgrade me after my phone died

Scott691 — Wed, 24 Jun 2026 18:37:14 GMT

I have premium pandora. My phone died and I charged it and now it want me to listen to add and there setting that are missing.

Re: Pandora downgrade me after my phone died

AdamPandora — Wed, 24 Jun 2026 19:49:55 GMT

@Scott691 Sorry for the trouble you are having with your subscrpition.

From what I can see, your original subscription failed to renew automatically, so it expired and your account reverted back to the free service.

I also see you were able to successfully resubscribe to Pandora Premium through Apple today.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Pandora downgrade me after my phone died

Scott691 — Mon, 27 Jul 2026 12:47:09 GMT

Not sure what this does. This is getting really old. Is there a real customer services? I don’t want an answer. I want this to stop. Every time my phone dies my subscription gets down graded. Last month I upgraded my premium to premium that I already had and another Pandora account got changed so I cancelled it and still got changed for the month. Thank I don’t care about. So when the month end I got down graded after my phone died. I still have an active premium account active under another card. Today again I’m back to non-premium. I’m getting charged. This is ridiculous. I’ve been with Pandora for a long and I’m getting ready to delete everything that deals with Pandora. I don’t know what to do. There’s no customer service and this is just stupid. If who ever answers me back saying go ahead and cancel I just won’t believe it. Norway’s you never know the answers you get. What I’m I supposed to do. Again here I am wasting time with a service problem for nothing. Completely unbelievable.

what is a label now I can’t even send this. What is label

So I don’t really just sit here waiting for something to happen do I.

Re: Fix my subscription

AdamPandora — Mon, 27 Jul 2026 12:46:57 GMT

@Scott691 I'm really sorry to hear you're still dealing with this, especially after being a Pandora listener for so long. I completely understand how frustrating it would be to repeatedly lose access to your Premium subscription while still being charged, and I appreciate you taking the time to let us know what's been happening.

To help keep everything together, I merged your newest post into your original thread since it's regarding the same issue.

I also wanted to let you know that when you first reported this in June, I escalated your case to our support team. They reached out privately by email to gather a bit more information needed to continue investigating, but it looks like they never received a reply.

Since you're still experiencing the issue, I've gone ahead and created a new ticket with our support team so they can take another look. Please keep an eye on the inbox associated with your Pandora account (and your Spam/Junk folder, just in case), as they'll be contacting you privately to continue troubleshooting.

For future reference, while Pandora doesn't offer phone support, there are several ways to reach our support team directly, including email, live chat, and social media. You can find all of the available contact options here: How to contact Pandora customer service

Thanks again for your patience. I know this hasn't been a good experience, and I hope we're able to get this resolved for you as quickly as possible.