post Re: Cannot upgrade in Subscriptions

Do I have to cancel Pandora Plus before upgrading to Pandora Premium?

Frankcoleman — Mon, 10 Aug 2026 11:28:27 GMT

I am glad you were able to help BullJr upgrade.

Do I have to cancel Pandora Plus subscription before I can get Pandora Premium?

Re: Cannot upgrade

AdamPandora — Mon, 10 Aug 2026 11:27:58 GMT

@Frankcoleman Nice to see you around the community.

You should be able to upgrade to Pandora Premium immediately without having to cancel your Pandora Plus subscription.

To upgrade, please visit our website and select Get Premium or View Plans.

Let me know if you run into any trouble.

Re: Cannot upgrade

Frankcoleman — Tue, 25 Aug 2026 10:57:37 GMT

Good morning.
I am having problems trying to upgrade.
I open Pandora App. I go to Profile page. In the left upper corner, I can click on "Get Premium ". If I do, I am sent back to "My Collections ".
If I go to "Settings " and click on "Subscription", I get sent to "My Collections ".
If I go to pandora.com and try to open it I am sent to "My Collections ".
If I go to "Play Store " and try to click on "Upgrade " I am sent to "My Collections ".
Can you help me?

Frank Coleman

Get Outlook for Android<>

Re: Cannot upgrade

AdamPandora — Tue, 25 Aug 2026 13:43:21 GMT

@Frankcoleman Sorry for the trouble you are having upgrading.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!