post Re: Unable to accept invite to join Premium Family in Subscriptions

Unable to accept invite to join Premium Family

scottellyson — Mon, 07 Sep 2026 14:20:14 GMT

I am trying to setup additional email addresses in my family plan. However, when I click Accept on those emails nothing is happening. It is still showing Invite Pending under Manager Accounts. How do you get those email addresses accepted so we can have multiple users on the account.

Moderator's edit: Title changed for clarification.

Re: Unable to accept invite to join Premium Family

LeonPandora — Mon, 07 Sep 2026 14:29:30 GMT

@scottellyson Welcome to Community!

Sorry to hear your family members are having troubles accepting your Family plan.

I've gone ahead and created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime! 🙂