post Re: T-mobile 4 month free applied to wrong account in Subscriptions

T-mobile 4 month free applied to wrong account

J_Harris68 — Wed, 09 Sep 2026 15:51:31 GMT

Moments ago I took advantage of the 4 month free offer from T-mobile. I wanted the free service to be applied to XXXX@comcast.net, however when I opened Pandora I was already logged in under a different email, the one I am using to send this message XXXX@gmail.com

I would like to know if I can move this free service to the comcast email account or am I stuck with it on the gmail account?

Thank you,

John

Moderator Edit: Changing title for clarity & removed personal information

Re: T-mobile 4 month free applied to wrong account

MariaPandora — Wed, 09 Sep 2026 16:36:49 GMT

Hi @J_Harris68, welcome to the Pandora community!

Unfortuantely, we aren't able to manage subscriptions initiated through the T-Mobile Buy billing system, so we cannot change your susbcription from one account to another. To manage your subscription, you will need to log into T-Mobile or the T-Mobile app using your T-Mobile ID to manage your add-ons.

I would also recommend reaching out to the T-Mobile support team for additional assistance managing your subscription details.

Hope this helps!